Warranty Policy

Last updated: 2026-07-11

1. General Warranty Coverage

Shenzhen Era Display Technology Co., Ltd. (hereinafter referred to as "the Company") warrants that all new products manufactured or supplied by the Company shall be free from defects in materials and workmanship under normal use and service conditions.

Standard Warranty Period: 12 months (1 full year) from the date of delivery to the original end-user.

Extended / Special Warranty: Some products may be eligible for warranty periods exceeding 12 months. The specific terms shall be agreed separately in the signed sales contract between both parties.

2. Warranty Exclusions

This warranty does not cover defects or damage caused by any of the following situations:

  • Improper installation, operation, or maintenance that does not comply with the official product manual.
  • Modification, alteration, disassembly or repair of the product by unauthorized personnel.
  • Use of the product with incompatible, counterfeit or non-genuine accessories and components.
  • Accidents, man-made abuse, misuse, or long-term exposure to extreme environmental conditions.
  • Normal wear and tear of consumable parts, including but not limited to cables, connectors, and filters.

3. Warranty Claim Process

To file a valid warranty claim, the Buyer must provide the following complete information to the Company within the warranty period:

  1. Original purchase invoice or official order confirmation number.
  2. Product model, serial number and exact delivery date.
  3. Detailed written description of the defect, together with supporting photos or videos as evidence.

Upon receipt and verification of a valid claim, the Company will, at its sole discretion, repair or replace the defective product, or issue a credit or partial refund for the affected portion of the purchase price.

4. Limitations of Warranty

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT.

5. Contact Information

For all warranty inquiries and after-sales claims, please contact our customer service team via:

  • Email: support@eradisplay.com
  • Address: 4/F, Building 8, HKC Industrial Park, No.1 Gongye 2nd Road, Shiyan Street, Bao'an District, Shenzhen, China
  • Working Hours: Monday to Friday, 9:00 - 18:00 (UTC+8)
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